SASKATOON AUTO REPAIR

Cassidy, thank you for taking the time to leave a review on our business. I believe you phoned our business to get a quote on Monday, April 15th. We do have a new employee working at our front counter, and at this time she is not yet ready to provide answers to a lot of questions that she is asked. She is still learning and is getting better every day. Cassidy, we also do not give quotes over the phone (this is a policy in our business). Our priority must be to the customer vehicles that are in our shop each and every day. We get 10-20 phone calls a day to quote repairs over the phone. It takes time for our employees to put together these estimates, even for something as simple as a transmission fluid exchange. If we were to build estimates for every phone call we get, then our valued client's vehicles get pushed further back in the queue. Our client's vehicle is and always will be our # 1 priority each and every day! I know our valued clients (that actually have a vehicle in our shop that day) greatly appreciate that they alway's come first. Cassidy, my advice to you is this, find "one" shop that you trust and let them do all your maintenance and repairs. Build a rock solid relationship with this shop, so that they know you and your vehicle. Make sure they warranty their repairs for time & mileage that you feel is fair. Robert Scott (owner) Glenwood Auto Service

Thank you Anna! We are grateful for your review and glad you had a positive experience!

You did not simply come in for a quote on replacing cv axles, you asked us to do a noise diagnostic on your vehicle. In the customer states area of your concern it reads. Customer states, "hit a pot hole now hears popping noise from front end and see's grease on boots". Please read your invoice as it is there on both the work order and invoice that you signed. I have signed copies here if you would like to stop in and re-read this. The first thing we have to do in this situation is take the truck for a road test to hear the noise. Secondly it needs to be inspected on our hoist in the service bay. This second part includes an inspection of all of your front end, steering, suspension, and stabilizer system components by one of our trained, licensed technicians. A noise diagnostic can take anywhere from half an hour to one hour to pinpoint the origin of a noise. If you had asked for a quote, we would "not" have given you one without inspecting the vehicle first (This is a policy in our shop). We only provide estimates on jobs that have been diagnosed and found by one of our technicians. As for the water pump, we told you on your invoice that it is stained and there is some play in the water pump shaft. The spec on this is for zero play. This should be replaced soon, as there is also play in the fan clutch. This is all stated on your invoice Armand. When (not If) the play in either of these components becomes worse it may cause other damage to other nearby components like the radiator, radiator hoses, or wires near by. Armand your oil was also very low, air filter was very dirty, wiper blades had torn rubber and the tires are dangerous (all stated on your invoice). Regular maintenance and inspections are key for a safe and reliable vehicle. Feel free to call me or stop in to discuss in person . Robert Scott, Glenwood Auto Service 306-374-3551.