I had a polarizing experience between two shops. The customer service representative provided a friendly initial consultation but quoted $11.5k for a reman transmission replacement, 7k for a used one. But, I denied and decided to take it somewhere else. At the time of invoicing for the diagnosis they performed, I also noticed an unauthorized and seemingly unperformed oil top-up on my final invoice. Upon checking my oil life monitor and manual dipstick later, the level remained at 31%, suggesting the oil top up service wasn't effectively performed. As I was completely into getting my truck fixed, did some google researches and calls. Finally, I decided to move my truck to Mr. Transmission, where they completed the entire job (plus entire drivetrain service, MAF sensor replacement) for $5.6k with a warranty. The turnaround was less than 48 hours and the vehicle drive way better than before. If you are looking for competitive market rates and specialized transmission expertise, I strongly suggest looking beyond Glenwood. Their labor charge for a diagnosis did end up in 292.27 CAD for nothing. And to Mr: Robert, I tried to reply to your response but couldn't do it. Yes, johnmonai is my username. The real name is John Paul and that's the name printed on the invoice.
John, unfortunately we do not have your name in our data base...either you are using an alias for your google reviews, or you have never been into our business. Feel free to give me a call at the shop. My name is Robert Scott, and my number is 306-227-5412 (ext-1)
- Glenwood Auto Service