A recent experience with Glenwood Auto has convinced me that persistence is a word which needs to be included in any description of the ethos of the shop. A week or so ago, we were planning a day trip out of the city and in checking the truck over in preparation, we noted that we had been involved with one of the potholes for which our city is becoming well known. Somehow the collision with the road hazard cause the tire rim to flex in such a fashion that it ripped a flap of the sidewall away from the tire. It was deep enough to expose the inner cords of the tire. That is not a good sign for highway travel. Time was short so I called Rob at Glenwood, where the tires on the truck had been purchased a tear earlier. Rob asked me to bring the truck in as soon as possible for an examination. I responded at once and upon examination got the information I did not want. The tire was hooped and replacement was required. Time was limited but Rob said he would try to have a tire delivered immediately and he booked me for a replacement installation. Regrettably, a replacement tire was not available within the time period we need it to attend to our travel schedule. Rob went to work and called tire suppliers all over the province and beyond. Despite his persistent calls the best we could hope for was delivery the day after our scheduled trip. With a little bit of schedule juggling we managed to make the trip and the following morning Glenwood was able to install the new tire. All was well and all our needs were met within an appropriate time persiod. All this was due to the fact that Rob and the Glenwood grew knuckled down and contended with the supply chain. It is another example of the manner in which Rob and his crew at Glenwood serve their customers. If you need that kind of commitment to task for your automotive needs - try Glenwood! Peter Smith, Saskatoon.
Dear Peter, thank you for your incredibly detailed and positive feedback! We appreciate your kind words about Rob and our team's commitment to ensuring your safety and satisfaction. It's great to hear that we were able to find a solution despite the challenges, and that you had a smooth trip. We always strive to provide the best service possible, and we look forward to serving you again at Glenwood Auto.
- Glenwood Auto Service