SASKATOON AUTO REPAIR

A recent experience with Glenwood Auto has convinced me that persistence is a word which needs to be included in any description of the ethos of the shop. A week or so ago, we were planning a day trip out of the city and in checking the truck over in preparation, we noted that we had been involved with one of the potholes for which our city is becoming well known. Somehow the collision with the road hazard cause the tire rim to flex in such a fashion that it ripped a flap of the sidewall away from the tire. It was deep enough to expose the inner cords of the tire. That is not a good sign for highway travel. Time was short so I called Rob at Glenwood, where the tires on the truck had been purchased a tear earlier. Rob asked me to bring the truck in as soon as possible for an examination. I responded at once and upon examination got the information I did not want. The tire was hooped and replacement was required. Time was limited but Rob said he would try to have a tire delivered immediately and he booked me for a replacement installation. Regrettably, a replacement tire was not available within the time period we need it to attend to our travel schedule. Rob went to work and called tire suppliers all over the province and beyond. Despite his persistent calls the best we could hope for was delivery the day after our scheduled trip. With a little bit of schedule juggling we managed to make the trip and the following morning Glenwood was able to install the new tire. All was well and all our needs were met within an appropriate time persiod. All this was due to the fact that Rob and the Glenwood grew knuckled down and contended with the supply chain. It is another example of the manner in which Rob and his crew at Glenwood serve their customers. If you need that kind of commitment to task for your automotive needs - try Glenwood! Peter Smith, Saskatoon.

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Beware of these guys. They target and upsell you hard. I bought a used car, took it these guys a while back. Told em I already checked the engine and air filter and oil and would be replacing these in a few days, so not to check or care. They immediately told me that this work needed to be done. I thought initially they didn't know how to read.... until they tried to sell me on an engine flush. I was like oh, maybe they're right, maybe an engine flush is good. They apparently recommend an engine flush EVERY SECOND OIL CHANGE. I asked AI about engine flushes and they're apparently a "common dealship upsell" and most manufacturers recommended against these because they can clog the oil pickup tube, cause issues and expose worn rubber gaskets that were protected by gunk. A premium motor oil is enough. I don't doubt they do good work but beware of their upsells, which seem to be everywhere.

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My husband and I love it here great service, and customer Service always greeted with a smile and kindness

The only complaintI had was the time it took to get parts. They went above and beyond when fixing my car. They repaired my problems and checked many extras. Great folks to deal with , I would recommend them to anyone.

Great service and friendly driver for shuttle

Front guys Don and Anderson always fun to deal with: witty, helpful, and friendly. The drivers: Al, Bill, the other Bill, and George always a pleasure to chat with. And my RAV4: excellent workmanship every time. Thanks to Rob and his team!

Excellent service, would recommend.

Don and the team at glenwood were such great people to work with. Very quick and efficient getting my out of province inspection done! Highly recommend glenwood auto!!!