5

Thank you Guy!

- Glenwood Auto Service
2

Beware!! I phoned about getting a power steering hose replaced on my daughter's vehicle. On the phone they said bring it over we can look at it and maybe get it done today. I went there and met with the service advisor and explained I wanted a hose replaced. He said they would need to see it first before giving me a quote. I asked if there was a charge for that and heard a NO reply. He said to leave it and they would get right back to me. I phoned multiple times over the next 5 hours to get a quote but it wasn't available yet. Finally near 5 pm closing time I get a call suggesting other work that I had not asked for or wanted and when I declined got a quote for $1850 to change the hose and there was a $232 bill for diagnosis which I didn't want or need and was told no cost by the service writer. I feel in the 5 hours they were assessing all extra repairs that were not wanted or needed that they could possibly talk me into!! It was a really bad experience. I got the hose replaced by another SGI accredited garage for $550.

Darrell, we did not tell you that the diagnosis would be free. I am not aware of any shops that do free work. We do not and cannot work for free, and do not plan on doing so in the future.

- Glenwood Auto Service
5

Thank you very much!

- Glenwood Auto Service
5

Excellent service, staffs are knowledgeable and friendly. They performed all the required work that’s needed. They also indicated what to watch for and keep an eye on future developments

Thank you George!

- Glenwood Auto Service
5

I had a nail in my tire and called Glenwood for a repair. From the moment I walked in, I was greeted with professionalism and care. Rob walked me through the process, got my car back to me quickly and they performed a complimentary inspection. The inspection flagged a few areas of service my car required. There was no pressure, they didn’t talk down to me, just provided me with the information I needed. I would recommend them to everyone!

It was great to meet you last week Barb! Thank you for this amazing review.

- Glenwood Auto Service
5

Careful with who you leave your vehicles with. Kurt Scott has been linked online to not showing up and potentially scamming people for firewood deliveries and then responding with abusive, offensive and threatening comments towards women. The company itself could be perfect but I still wouldnt support people/employees who act like this to other human beings

Dear Shantel, thank you for your feedback. We take these concerns seriously and value our customers' experiences. We strive to provide the best service and uphold a respectful relationship with all individuals. Your words will be shared with the team as we continue to improve.

- Glenwood Auto Service
5

First time at Glenwood Auto. Very impressed from the get go. Dealt with Andy and then with Don. Both very knowledgeable, professional and personable. Excellent results of attending to my a/c issues and flushing and servicing the cooling system.

Keith, thank you for the great review!

- Glenwood Auto Service
5

Thank you very much for the 5 stars JM!

- Glenwood Auto Service
4

Always appreciate the honesty, when it comes to your guy's assessments.

Thank you for leaving a review.

- Glenwood Auto Service
5

My car was in for a particularly challenging issue - a plastic part had broken and no replacement for it is made anymore. They found something close they could modify and it is working perfectly. Anderson kept me updated every step of the way. I couldn't be happier.

Thank you Sarah!

- Glenwood Auto Service