Technical side, pretty good. Service-wise, not ideal. They left my car in a mess, took everything from the center console and scattered all over the passenger side. They were replacing a cv axle, I see absolutely zero need to go through my things inside the car. Also my charger was missing. It would’ve been a good experience. Also the hydraulic hood lifts lost pressure after the first service for an oil leak, which cost $4000 for a rear main seal replacement, 4 months later it leaked again, apparently it was the cv axel this time. Glad they warranted the labour part of the cost, although they told me something different (an oil pump I needed to pay for $350, but later turned into the cv axle) from the phone than what they actually did. I find it deceiving and a bit disrespectful for the mess, thus 3 stars. But all in all they did their part, and I would still recommend it for they kept their words and took responsibilities.
Hi Jinghai, we appreciate your feedback and apologize for any inconvenience caused during your visit. We strive to provide exceptional service and a clean car. Your concerns will be addressed with our team to prevent future occurrences. We're glad to hear that we resolved the issues and honored our commitments. Thank you for your recommendation, and we look forward to serving you better in the future.
- Glenwood Auto Service