I highly recommend bringing your vehicle here for any repairs or services. I have been so pleased with the quality of service I've received. The first time I brought my car in, it was having issues starting. Other mechanics couldn't find a problem which left me stranded one night when it finally wouldn't start at all. When I had it towed to Glenwood Auto, they had it diagnosed and fixed within a day. The second time I brought my car in, Rob had to be the bearer of bad news with a huge bill. He patiently explained each of the concerns they found and gave me time to make a decision. He was calm and understanding while I was experiencing sticker shock. He explained which of the items needed immediate care and which items could wait for a few months. Any time I called to check in, Rob explained what was going on and gave me updated time estimates. I never felt like I was a nuisance. The bill was exactly what he said it would be, even though he probably should have charged me more. They even replaced my front brake pads for free because Rob was concerned for my safety. It's rare to find a mechanic that cares more about your safety than your money. Update: Our tires ended up being put on way too tight. When my husband broke a wrench trying to change them for winter, they refused to even look at their work. It wouldn't have taken long for them to loosen them a bit for us, but they decided to question our story instead. I don't think I would ever guarantee that I hadn't made a mistake without at least looking at my work. Down a star for the way they handled that situation. Not the quality of service I've experienced in the past.
Cameo, thank you so much for the 5 Star review, it is so much appreciated!! Enjoy your road trip to B.C. UPDATE: Cameo, we have a VERY STRICT POLICY in our shop for wheel torque in our shop and here it is: All wheels removed are torqued by hand to manufacturers torque specification by hand with a torque wrench (never more, never less). After the first torque, the vehicle is driven for 3 minutes in case the wheel did not seat. After this road test, the vehicle’s wheel(s) are re-torqued by hand with a torque wrench to manufacture’s specification (never more and never less). The only time a wheel may be torqued to above manufacturers specification is when there is dual rear wheels. Cameo, I would much rather be downgraded to 4 stars on google than end up in court having to fight a wrongful death lawsuit because a wheel came loose on the highway. These specs are put in place by the engineers that build the vehicles, and we would be extremely negligent to torque your wheels to a lesser ft.lbs number just because you complained. We are the professionals, and we know what we are doing. I’m sorry, but I won’t back down on this. Robert Scott Glenwood Auto Service
- Glenwood Auto Service