Service was fine to ok vs. previous experiences at Glenwood. Pricing is my main concern. I will pay more for service and quality I can expect from Glenwood but there is a point when I feel I am paying too much. When questioning pricing I expect a reasonable response vs confrontational and saying Glenwood makes no money...If Glenwood is not making enough money then conversations with your suppliers may need to happen. All I ask is that Glenwood is close in price, not the lowest or the best price but at least competitive.