Mon - Thu: 7:30 AM - 5:30 PM Fri: 7:30 AM - 1:00 PM(Closed Friday afternoons going forward)
5

Awesome service!! They treat you like family. Highly recommend them to others.great friendly staff, and work you can trust is getting done right:)

5

The people at Glenwood made sure I understood everything that they did and made me feel very safe with my new winter tires. Also, the service was very quick - less than half a day!

5

Wonderful people to deal with, I would highly recommend Glenwood Auto for any type of service!

1

The service was good and everyone was courteous but charging $200 an hour is absolute ridiculous and when my bill came up I was blown away. I could have brought the vehicle to the dealer and paid half of that for the same service. I will not be returning.

Our labour rate is actually $154.50 / hour. This is in line with what dealerships are charging. Thank you for your feedback.

- Glenwood Auto Service
5

Glenwood Auto is definitely one of the best auto service centers I have used. It is well run, everyone is courteous and there is always that sense of excellence in making sure you as a customer is treated well. From the well stocked waiting room (coffee, drinks, candy, snacks, magazines) to the availability of 2 shuttle drivers, to each person in the counter working together and making sure everyone is looked after --- it is always a pleasure to receive excellent service and to watch a business run really well! Kudos to everyone at Glenwood!

5

Amazing people good service ontime! I will highly recommend Glenwood. They did a great job and amazing customer service.

5

Very thorough and pleasant. I have an older truck that I know needs some work and I appreciated that they prioritized it for me so I know what needs to be done now. Also the shuttle service is great!

4.5

Very good job, highly recommended.

5

Always the best

1

I recently brought in both my daughter's and son's vehicles in on the same day for repairs. My daughter's vehicle was returned quickly, am thankful for that service provided, but was concerned over a $500 bill to change a battery. The work required on my son's truck was then advised, and based on the scope and what I was charged on the first vehicle, I opted to only have the necessary work performed. Some of the work had to be outsourced, and I understand that Glenwood loses control over it at that point, but the lack of communication for providing updates was a concern. I kept getting told I would get a call, but when that time came and no call was received, I was the one initiating the phone call, the service rep kept saying he was too busy that day and I ended up feeling like I had become a nuisance. Finally after getting this work done, we went to pick it up and before leaving the lot found the service engine light on. I paid for another diagnostic check and another $500.00 battery and an extra two days in the shop. It made us feel we were overpromised and under-delivered. I know you probably have many of loyal customers as it really is a helpful group when you walk in, but unfortunately my experience will keep me from becoming part of that customer group in the future.

Trevor, I left you a message on your work phone number, and also tried to call your cell phone. It would have been better to discuss this with you personally instead of by email. I am sorry that I did not provide you with updates, but there literally were no updates to be given. This is why I mentioned upon drop off that we were sending this rim to Kelvin's during our and their busiest time of year (the roads were very slippery with ice just prior to you coming in, and Kelvin's was as busy as they are ever going to be when that happens). I hate to say it, but in this case, the rim comes back when it comes back unfortunately. What they do is pretty specialized work, and there are not a lot of other option for this type of work in Saskatoon. The only other place I know of, sends everything to Regina, and I am not impressed with the quality of their work or the speed in which I get rims back from them. Our hands were tied in this case. I do appreciate your feedback, and letting me/us know how you feel, but I don't think I could have sped up the process for you under the same circumstances. As for the battery, I believe it is the original battery and was just overdue for replacement. The battery for this vehicle is over $100 more expensive than most battery`s for most vehicles. The code that was set is for low battery voltage and will only set on this make & model when the battery is due for replacement. It will save you money in the future to just replace your battery every 4-5 years to avoid headaches. It is also easier on your alternator. Trevor, thanks for your feedback, I am sorry that you wont be back.

- Glenwood Auto Service