I had a polarizing experience between two shops. The customer service representative provided a friendly initial consultation but quoted $11.5k for a reman transmission replacement, 7k for a used one. But, I denied and decided to take it somewhere else. At the time of invoicing for the diagnosis they performed, I also noticed an unauthorized and seemingly unperformed oil top-up on my final invoice. Upon checking my oil life monitor and manual dipstick later, the level remained at 31%, suggesting the oil top up service wasn't effectively performed. As I was completely into getting my truck fixed, did some google researches and calls. Finally, I decided to move my truck to Mr. Transmission, where they completed the entire job (plus entire drivetrain service, MAF sensor replacement) for $5.6k with a warranty. The turnaround was less than 48 hours and the vehicle drive way better than before. If you are looking for competitive market rates and specialized transmission expertise, I strongly suggest looking beyond Glenwood. Their labor charge for a diagnosis did end up in 292.27 CAD for nothing.