Lady on phone knows "nothing" (her words) Put me in touch with someone "more knowledgeable"( again her words) Then some guy picks up the phone and says he's got to much business to take on anything else. What a waste of time.
Cassidy, thank you for taking the time to leave a review on our business. I believe you phoned our business to get a quote on Monday, April 15th. We do have a new employee working at our front counter, and at this time she is not yet ready to provide answers to a lot of questions that she is asked. She is still learning and is getting better every day. Cassidy, we also do not give quotes over the phone (this is a policy in our business). Our priority must be to the customer vehicles that are in our shop each and every day. We get 10-20 phone calls a day to quote repairs over the phone. It takes time for our employees to put together these estimates, even for something as simple as a transmission fluid exchange. If we were to build estimates for every phone call we get, then our valued client's vehicles get pushed further back in the queue. Our client's vehicle is and always will be our # 1 priority each and every day! I know our valued clients (that actually have a vehicle in our shop that day) greatly appreciate that they alway's come first. Cassidy, my advice to you is this, find "one" shop that you trust and let them do all your maintenance and repairs. Build a rock solid relationship with this shop, so that they know you and your vehicle. Make sure they warranty their repairs for time & mileage that you feel is fair. Robert Scott (owner) Glenwood Auto Service
- Glenwood Auto Service