Was in there to get a quote on replacing cv axles guy at the front told me it would cost 100 for the quote, got the bill 200 charges me for shop supplies, they didnt top anything up. Quoted me 1300 for replacement of axles. I declined I got my buddy to do it took him 1 hr, so they quoted 295 an axle which I got for 290 for both sides 145.00 a side taxes in. Got both axles in for under 700 they were gonna hose me. Said I had a leaky water pump buddy checked it out no leak! Thanks but dont think I'll ever go back waste my time, got a mechanic and dont cost an arm and a leg.
You did not simply come in for a quote on replacing cv axles, you asked us to do a noise diagnostic on your vehicle. In the customer states area of your concern it reads. Customer states, "hit a pot hole now hears popping noise from front end and see's grease on boots". Please read your invoice as it is there on both the work order and invoice that you signed. I have signed copies here if you would like to stop in and re-read this. The first thing we have to do in this situation is take the truck for a road test to hear the noise. Secondly it needs to be inspected on our hoist in the service bay. This second part includes an inspection of all of your front end, steering, suspension, and stabilizer system components by one of our trained, licensed technicians. A noise diagnostic can take anywhere from half an hour to one hour to pinpoint the origin of a noise. If you had asked for a quote, we would "not" have given you one without inspecting the vehicle first (This is a policy in our shop). We only provide estimates on jobs that have been diagnosed and found by one of our technicians. As for the water pump, we told you on your invoice that it is stained and there is some play in the water pump shaft. The spec on this is for zero play. This should be replaced soon, as there is also play in the fan clutch. This is all stated on your invoice Armand. When (not If) the play in either of these components becomes worse it may cause other damage to other nearby components like the radiator, radiator hoses, or wires near by. Armand your oil was also very low, air filter was very dirty, wiper blades had torn rubber and the tires are dangerous (all stated on your invoice). Regular maintenance and inspections are key for a safe and reliable vehicle. Feel free to call me or stop in to discuss in person . Robert Scott, Glenwood Auto Service 306-374-3551.
- Glenwood Auto Service