SASKATOON AUTO REPAIR

1

Was in there to get a quote on replacing cv axles guy at the front told me it would cost 100 for the quote, got the bill 200 charges me for shop supplies, they didnt top anything up. Quoted me 1300 for replacement of axles. I declined I got my buddy to do it took him 1 hr, so they quoted 295 an axle which I got for 290 for both sides 145.00 a side taxes in. Got both axles in for under 700 they were gonna hose me. Said I had a leaky water pump buddy checked it out no leak! Thanks but dont think I'll ever go back waste my time, got a mechanic and dont cost an arm and a leg.

You did not simply come in for a quote on replacing cv axles, you asked us to do a noise diagnostic on your vehicle. In the customer states area of your concern it reads. Customer states, "hit a pot hole now hears popping noise from front end and see's grease on boots". Please read your invoice as it is there on both the work order and invoice that you signed. I have signed copies here if you would like to stop in and re-read this. The first thing we have to do in this situation is take the truck for a road test to hear the noise. Secondly it needs to be inspected on our hoist in the service bay. This second part includes an inspection of all of your front end, steering, suspension, and stabilizer system components by one of our trained, licensed technicians. A noise diagnostic can take anywhere from half an hour to one hour to pinpoint the origin of a noise. If you had asked for a quote, we would "not" have given you one without inspecting the vehicle first (This is a policy in our shop). We only provide estimates on jobs that have been diagnosed and found by one of our technicians. As for the water pump, we told you on your invoice that it is stained and there is some play in the water pump shaft. The spec on this is for zero play. This should be replaced soon, as there is also play in the fan clutch. This is all stated on your invoice Armand. When (not If) the play in either of these components becomes worse it may cause other damage to other nearby components like the radiator, radiator hoses, or wires near by. Armand your oil was also very low, air filter was very dirty, wiper blades had torn rubber and the tires are dangerous (all stated on your invoice). Regular maintenance and inspections are key for a safe and reliable vehicle. Feel free to call me or stop in to discuss in person . Robert Scott, Glenwood Auto Service 306-374-3551.

- Glenwood Auto Service
5

As always excellent work done on time and within the estimate given. Not the cheapest place you can go but, the quality of the parts and work completed is well worth it. I usually do my own repairs and am very picky, whenever I am unable to do a repair this is the one shop I trust to care as much about my vehicle as I do.

5

Excellent and friendly staff. Workmanship is top notch.

5

This business is the only place I’ll take my vehicles to. Honestly they never fail to impress me at Glenwood!! They take the time to explain to you what is going on with your vehicle, ensure they consult before doing any work and always are spot on with their estimates. The staff are amazing! Always so polite and helpful, as a repeat customer I can say they have always been on point!!! You gotta love the little perks that come with their service like the courtesy rides, free drinks and snacks and email as well as text reminders! Overall it’s always a great experience bringing my vehicles to this business and I highly recommend them!!!!

5

Very knowledgeable and accommodating.

5

Great service. They go through great details for you.

5

Went for an out of province inspection and was pleased by the professionalism and prompt service. Will definitely be bringing my vehicles here from now on. Thanks to Charlie, Mason and Rob for great service.

5

Fantastic service, my battery died, I was new to Saskatoon, CAA was entirely unhelpful, brought my car here to get everything checked and confirm I needed a new battery. The staff made time for me even though it was the end of the day, they were patient and incredibly helpful. They were completely upfront about pricing and answered all of my questions. Highly recommend this shop they were great!

5

Did an amazing job in finding out my issue with my transmission. They were able to get the parts and finish everything in less than a week. I highly recommend Mason, he did a very thorough job of explaining the issues and what the costs would be. So there were no surprises for me.

5

Amazing staff and great at comunicating. Extremely fast. I broguht my vehicle in during the night and by lunch time the next day I was contacted and filled in. Needed some more work done and it was ready the very next morning !

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