SASKATOON AUTO REPAIR

Heard the radio ads Shack on CKOM is pushing, so I went by inquired about codes and correcting the issues. I brought a report already done from a month go that was from auto body shop that repaired a rim and they did a scan for me as well with a professional code reader. The service rep at Glenwood proceeded to tell me it'll be $220 to re-read the codes because it was another shop that did it, then they would go from there. Despite the report Glenwood would produce being exactly the same as the auto body shop, this service rep insisted it was their policy: as far as I'm concerned it's a policy for money grubbing!! I do not reccommend a shop that looks to charge you right out the gate for information a person already has. At least they could of done a courtesy service, there is no special talent or qualifications required to run a code gun and print it out. Had they done that I would not be leaving this review. So much for a neighbourly, friendly facade they portray and try to convey in their radio ads. Those radio ads are way more money than using a code reader on my vehicle, goes to show you their priorities. Won't be back in there ever again!! **Update** The statement Glenwood has made towards my honest, salt of the earth expereince reads like a defensive and somewhat condescending response from this business. However, instead of educating in a respectful, helpful tone, the message reads like a reprimand. This is the problem with Glenwood, they have missed the opportunity to de-escalate: a professional response to a negative review should aim to clarify while showing empathy and maintaining professionalism. To me this suggests the speaker is more interested in proving me wrong than understanding my concern. Despite that they could not resist to be overly technical for a general customer response: while accurate in a technical sense, it's confusing or unnecessary for a typical customer like me who just wants a clear and respectful explanation that does not sound like a money grab. This is not my first time dealing with car codes or code readers, I only inquired about a service. The dismissive and condescending tone in this reply is enough to ensure I never will be a customer no matter how many radio commercials they get Shack at CKOM to do for them!

Terrible place, tech doesn’t know difference between brake caliper and rotor. $80 plus dollars to change maker light. They will take advantage of you. Stay away from this place.

Terrible place, tech doesn’t know difference between brake caliper and rotor. $80 plus dollars to change maker light. They will take advantage of you. Stay away from this place. They are scammers. Do not goto this place. They over charge and charge for things they don’t even do. Lots of better honest places to goto.

Thanks, guys. Spot-on service as usual!

The employees at Glenwood were incredibly helpful, knowledgeable, and friendly. The adorable dogs in the office were a delightful bonus on top of their excellent service. When I picked up my vehicle, the employee who assisted me took the time to thoroughly explain everything, ensuring I understood the significance of both the completed work and what still needed to be done. Every single employee I encountered was welcoming and kind, clearly enjoying their work. Their positive attitude and friendliness made me feel much more at ease about bringing my car in and fostered a sense of trust. Overall, I had a fantastic experience, and I will definitely be returning for future services.

They provided very fast service. I was there for a swap of my winter tires for my all weather tires. I mentioned that I needed the car by 2 pm. I got it back by 10 am!

Always take care of you just like a family member.

Honest and quality work. Very accurate on when they need to keep a vehicle and for how long. Have taken our vehicles here a few times over the years and always had reliable work

A friend recommended Glenwood to me when I moved to Sutherland 2 years ago and they have been so friendly and helpful. I really appreciated the list of things I should think about doing for my car, but I didnt feel any pressure to jump in and do all of it at once. Thanks for taking such good care of me and my car!

Glenwood is top rated for a reason. If you are looking for a mechanic with transparent pricing and who does quality work, you need to go to Glenwood. Blaine was upfront and honest with us about what needed to be done but also did not pressure us into doing anything immediately. Because of Blaine, we avoided getting scammed by purchasing a bad used vehicle.